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From: eve@ssc-bee.UUCP (Michael Eve)
Newsgroups: net.micro
Subject: Re: Re: Amiga Launch!/Commodore support
Message-ID: <353@ssc-bee.UUCP>
Date: Thu, 1-Aug-85 11:59:35 EDT
Article-I.D.: ssc-bee.353
Posted: Thu Aug  1 11:59:35 1985
Date-Received: Sun, 4-Aug-85 10:15:35 EDT
References: <222@brl-tgr.ARPA> <1219@sjuvax.UUCP>
Organization: Boeing Aerospace Co., Seattle, WA
Lines: 28

> > As far as major toy stores and so forth -- This gives the
> > buyer an option -- buy at a full-service dealer at a higher price
> > and get good support, advice, help with installation and training, or
> > buy at a major discounter and get a low price but nothing else. That's
> 
> ..., that is nice in theory, but for three facts:
> 
> The net result of this is that the dealers lost a lot of money, and gradually the C64 dropped from the dealer
> shelves. The toy stores were saying "Take your warranty jobvs to the local
> dealer - He'll fix it." 

Maybe so out there, but back here the local toy stores gave much better 
service than the full-service retailer.  We had three people in our group
buy C-64's at the same time, two from the full-service retailer at $500
a throw and one from Toys'r'Us at $300.  All three had problems (so much for
the C-64),  the Toys'r'Us purchaser took his back and got a new one on the spot.
The full-service retailer purchasers took theirs back, and waited, and waited,
and waited. Finally, two weeks later, they got them back, but only one was
working, so back to the dealer again.  

Give me Toys'r'Us anytime. If the machine expires beyond the store's return
period (which is unlikely since I burn-in my machines right away), I'd sooner
mail it to the manufacturer then let the local goons hack at it (I've
mailed both a modem and disk drive back to the manufacturer, so slow but
at least they were really fixed and cheaply,too).
-- 
	Mike Eve     Boeing Aerospace, Seattle
	...uw-beaver!ssc-vax!ssc-bee!eve