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From: ben@moncol.UUCP (Bennett Broder)
Newsgroups: net.micro.apple
Subject: Re: Softronics - Amazing upgrade policy
Message-ID: <449@moncol.UUCP>
Date: Thu, 1-Aug-85 12:01:56 EDT
Article-I.D.: moncol.449
Posted: Thu Aug  1 12:01:56 1985
Date-Received: Sat, 3-Aug-85 03:39:03 EDT
References: <227@mb2c.UUCP>
Organization: Monmouth College, West Long Branch, NJ 07764
Lines: 43

>I just logged on the the new Softronics update BBS and found out that they have
>a new version of Softerm-1 and Softerm-2 for the IIc/e with 128K memory.
>The new version doesn't even need a slot for the extra keypad, great right?
>
>Here's the update policy (their exact words, not mine):
>
>	UPDATE POLICY:
>	1) Original Softerm to Softerm 2 or Softerm 2c
>	   a) $100 fee
>	   b) Program diskette label or Program Diskette
>	   c) Title page of manual (contains serial number)
>	2) Softerm 2 to Softerm 2c
>	   a) $100 fee
>	   b) Warranty registration must be on file
>	   c) return the keypad expander circuit board
>
>Don't get me wrong, I love these people; they have in my opinion the best
>terminal programs going on the Apple II series, bar none.  But these fees
>seem a bit steep for a program with a list price of $195.

I hate them.  First I buy the original Softerm.  One of the main
reasons is that their ads promise *free* updates for the life of the
program.  Then they come up with Softerm I and II.  It corrects most
the bugs in the original program, plus adds xmodem support.  So I call
the update number expecting to receive the updates.  No way.  They are
going back on their promise of perpetual support for Softerm, I must
send them $100 to get the updated package.  And now I hear that I must
once again shell out $100 to keep my version current?  Arggggggh!!!
Someone should sue these folks for false advertising.

Another problem.  At work we have a few dozen AT&T 6300 PCs that we
would like to connect to our mainframe.  Since we need Televideo 950
support (complete with protected fields) Softerm PC sounds like a
natural.  Can you believe that these folks have no educational
discount and no quantity discount?  If we want Softerm PC for 30
machines, it will cost 30*195= $5850!!  The only other alternative
would be to buy a site licence, but that would cost more than buying
30 individual copies.

Ben Broder
..vax135!petsd!moncol!ben
..ihnp4!princeton!moncol!ben