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From: sasaki@HARVARD.HARVARD.EDU (Marty Sasaki)
Newsgroups: fa.info-vax
Subject: SAS
Message-ID: <8509131514.AA10017@UCB-VAX.ARPA>
Date: Fri, 13-Sep-85 11:19:01 EDT
Article-I.D.: UCB-VAX.8509131514.AA10017
Posted: Fri Sep 13 11:19:01 1985
Date-Received: Sat, 14-Sep-85 07:25:51 EDT
Sender: daemon@ucbvax.ARPA
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We have been having problems with SAS (on VMS) since we first
installed it. The documentation is poor and there are many bugs. Our
help topic has the warning "Use at your own risk".

We are the holders of the primary license at Harvard. When another
Harvard site wants a copy they contact SAS and then SAS tells us that
they are legit and we send over a copy of the tape and the release
notes. We managed to lose the release notes to the latest update and
one of the secondary sites wanted a copy. We called SAS asking for
another copy. We were told that they won't send us another copy. It
didn't matter that we have a license. We can't buy another copy
either, some nonsense about copyright.

Does anyone have a copy of the 4.10 release notes that they could send
us? We will pay for copying and mailing costs.

I would recommend that anyone considering purchasing SAS reconsider.
The product works poorly and the customer service that we've
encountered has been poor, almost hostile.
----------------
  Marty Sasaki				net:   sasaki@harvard.{arpa,uucp}
  Havard University Science Center	phone: 617-495-1270
  One Oxford Street
  Cambridge, MA 02138