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From: sasaki@HARVARD.HARVARD.EDU (Marty Sasaki)
Newsgroups: fa.info-vax
Subject: re: SAS
Message-ID: <8509132145.AA04075@UCB-VAX.ARPA>
Date: Fri, 13-Sep-85 17:50:56 EDT
Article-I.D.: UCB-VAX.8509132145.AA04075
Posted: Fri Sep 13 17:50:56 1985
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I guess our problems are just local, or we just manage to get the
wrong people on the telephone. The support from the SAS Institute has
been uneven, and the last call (the problem with the release notes)
was truly horrible.

Our problems with the documentation have not been great, just a
number of small ones. Things like functions being listed in the
index, but having no corresponding manual pages and functions that
are not implemented having no mention in the manual that they are not
implemented.

Our versions have been buggy. Programs which worked on the IBM here at
Harvard would go into infinite loops, or would crash SAS. Maybe bugs
have been fixed and I am being unfair, but most of our users have
changed to other packages.

Maybe it is time to reconsider SAS. I can't imagine that what Peter is
talking about is the same SAS that we were running, there must have
been changes made that I haven't noticed.

I apologize to the SAS Institute for flaming their product, it sounds
like it is now a good piece of software. However, I do stand firm on
the support issue, and am still looking for the release notes.

		Marty Sasaki	(sasaki@harvard)