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From: clif@intelca.UUCP (Clif Purkiser)
Newsgroups: net.micro
Subject: Re: Re: Re: software copying and protection
Message-ID: <46@intelca.UUCP>
Date: Wed, 28-Aug-85 17:47:13 EDT
Article-I.D.: intelca.46
Posted: Wed Aug 28 17:47:13 1985
Date-Received: Sat, 31-Aug-85 05:12:16 EDT
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Organization: Intel, Santa Clara, Ca.
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 > <<<
 >> >... 
> > > Finally, and most important I want a money-back guarantee.  If I buy, a 
>  > > kitchen appliance , a pair of pants, a set of Ginju knives advertised on TV,
>  > > or almost anything else in America and I don't like it I can take it back
>  > > and get my money back.  Why can't I do this for software?  
>  > >	
	by myself many weeks ago

Actually to be fair, many software companies are giving money-back guarantees.
I know I Strategic Simulations Inc (SSI) is now advertising a 14-day return 
policy (which I have used)  
Also C-Ware (DeSmet C compiler) will return the money if the person wants it 
back, and I have read of other companies.  

 >   Better yet, find a record store that will sell you Kate Bush's new album
 > and let you return it the next day for a full refund. (" I only played it
 > once").
	Author Unknown


	I just bought some records from Rasputian's records (sp) in Berkeley. 
They will allow me to return any record I bought if  I don't like the 
music for a $1.99 handling fee.   I liked the policy so well that I 
bought a bunch of albums (5) from new groups. 
I am normally very hestitant to buy albums from new groups because I hate 
wasting $7-8 bucks on album I only listen to once.  However, due to Rasputian's
policy I'd only lose $2 which is worth the risk.

> 
> I have had experience with a local record store that accepted (on more
> than one occasion) return of a cassette for a full refund.  In each case:
>    -	The tape had some audio-quality defect that disturbed me. (Only
> 	one of the returns was for a quality defect that the sales
> 	person in the store admitted to hearing, but they accepted
> 	my dissatisfaction as fact.)
>    -	I didn't make a copy that I kept.  Why should I?  It was defective.
> 	If I knew it were defective, I wouldn't have bought it in the
> 	first place. And if it weren't defective, I'd have kept it.
> 
> 			Dave Tutelman
> 			Physical - AT&T Information Systems
> 				   Holmdel, NJ 07733
> 			Logical  - ...ihnp4!mtuxo!mtgzz!dmt
> 			Audible  - (201)-834-2895

I suspect that most record stores are like Dave's and will refund your money 
for audio defects.   Gosh, even software companies will replace defective
disks :-).

Money-back guarantees are really a win-win situation.  Companies with good
products benefit because more consumers are willing to try them.  Consumers
win because they don't get stuck with turkey products.  I guess the only people
that would be hurt are slimy software companies that make overpriced buggy 
products. 

-- 
Clif Purkiser, Intel, Santa Clara, Ca.
HIGH PERFORMANCE MICROPROCESSORS
{pur-ee,hplabs,amd,scgvaxd,dual,idi,omsvax}!intelca!clif
	
{standard disclaimer about how these views are mine and may not reflect
the views of Intel, my boss , or USNET goes here. }