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From: fbp@cybvax0.UUCP (Rick Peralta)
Newsgroups: net.micro.trs-80
Subject: Re: What's the Tandy "hotline" number?
Message-ID: <721@cybvax0.UUCP>
Date: Tue, 3-Sep-85 09:55:43 EDT
Article-I.D.: cybvax0.721
Posted: Tue Sep  3 09:55:43 1985
Date-Received: Thu, 5-Sep-85 02:29:14 EDT
References: <254@fear.UUCP>
Reply-To: fbp@cybvax0.UUCP (Rick Peralta)
Organization: Cybermation, Inc., Cambridge, MA
Lines: 25
Summary: 

In article <254@fear.UUCP> robert@fear.UUCP (Robert Plamondon) writes:
>Tandy was bragging in an ad for the Tandy 2000 that they had a free
>user hotline ..


    I don't know what it is now, but it is probably jammed up, with a
serious wait to talk to anyone.  When, and if, you get through they will
give stock answers, like reformat and reinstall or go to a backup.
(No backup ?  Then rekey or send us a backup and we'll piddle around for
a month and see waht we can do to it.) Anything not already explained in
the manual is probably ovet their heads.  Most of the people on the
phones last just a few months.  

    Your best bet is to find a competant Customer Service Rep. and get them
to chase the answers.  If there are none available, get on the good side of
one of the local sales types and get him to show you the big bug book (CSB).
Last I saw it was two volumes and growing fast.  It documents almost every
patch available.  If you have a real problem try writing, most of the TRS
customers are illiterate and therefore there are few correspondance jam-ups
to the support group.


Rick  ...!cybvax0[!dmc0]!fbp

"Life is a compromise"