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From: chris@umcp-cs.UUCP (Chris Torek)
Newsgroups: net.unix-wizards
Subject: Re: Masscomp
Message-ID: <1521@umcp-cs.UUCP>
Date: Mon, 9-Sep-85 07:18:38 EDT
Article-I.D.: umcp-cs.1521
Posted: Mon Sep  9 07:18:38 1985
Date-Received: Wed, 11-Sep-85 04:39:40 EDT
References: <1194@brl-tgr.ARPA> <2762@sun.uucp> <627@bu-cs.UUCP>
Organization: U of Maryland, Computer Science Dept., College Park, MD
Lines: 13

>Re: problems with companies charging to chat with SEs about problems
>versus them getting swamped with non-problems.

>The obvious solution for a company is to hire some lower-level people
>and charge a reasonable fee to be able to let them listen and screen
>problems. Even better, limit a site to a few designated people who can
>use the service, so problems get one more filtering.

How about simply dropping the charge if it's a true problem?
-- 
In-Real-Life: Chris Torek, Univ of MD Comp Sci Dept (+1 301 454 4251)
UUCP:	seismo!umcp-cs!chris
CSNet:	chris@umcp-cs		ARPA:	chris@maryland