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Path: utzoo!watmath!clyde!cbosgd!ihnp4!inuxc!pur-ee!uiucdcs!schwager
From: schwager@uiucdcs.CS.UIUC.EDU
Newsgroups: net.cycle
Subject: Re: Orphaned Response
Message-ID: <8800026@uiucdcs>
Date: Thu, 3-Oct-85 16:51:00 EDT
Article-I.D.: uiucdcs.8800026
Posted: Thu Oct  3 16:51:00 1985
Date-Received: Sat, 5-Oct-85 06:29:25 EDT
References: <1523@t4test.UUCP>
Lines: 33
Nf-ID: #R:t4test.UUCP:-152300:uiucdcs:8800026:000:1449
Nf-From: uiucdcs.CS.UIUC.EDU!schwager    Oct  3 15:51:00 1985


> /* Written  5:41 pm  Oct  1, 1985 by grego@athena.UUCP in uiucdcs:net.cycle */

> >  You know the moral of that story, don't you? BUY AN AMERICAN BIKE!
> > The factory manual is pretty easy to read and the bike(i mean Harley,of
> > course) is a piece of cake to work on. Happy Motoring!
> 			^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > 				-sjc-
> 
> 		(-: ...and you're sure to get a LOT of practice! :-)
> 
> 				-ghs-
> /* End of text from uiucdcs:net.cycle */

Well, animal@ihlpa convinced me otherwise.  And lo and behold, what appears
to my wondering eyes, but an article on the front page of today's (10/3)
New York Times business section: "_Harley-Davidson Roars Back_"
To quote selected sections: 
"...the Harley-Davidson Motor Company has made enormous changes, slashing
costs and bolstering quality.  It has come so far that today executives
of other companies attend its monthly seminars on efficient management."

	-What of Harley's bad rep?
""Quality went to hell, and labor relations went to pot," Mr. Beals 
[CEO and chairman] said..."
	-And now?
"...as a result of these changes [improving quality & labor relations,
and adapting Japanese management techniques], 99 percent of motorcycles
coming off the line at the York plant are free of defects, compared with
50 percent five years ago.  Costs of fixing motorcycles on warranty have
also plummeted."
-mike schwager
-- {ihnp4,convex,pur-ee}!uiucdcs!schwager   schwager%uiuc@csnet-relay.arpa


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