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From: mstach@ihu1m.UUCP (Dan Hoelker)
Newsgroups: net.consumers,net.video
Subject: Re: Consumer Electronics Repair
Message-ID: <683@ihu1m.UUCP>
Date: Fri, 20-Sep-85 10:14:30 EDT
Article-I.D.: ihu1m.683
Posted: Fri Sep 20 10:14:30 1985
Date-Received: Sat, 21-Sep-85 05:34:22 EDT
References: <1220@ihuxe.UUCP>
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Xref: watmath net.consumers:3018 net.video:1529

> 
> My Sanyo VCR recently died.  Since I have repaired VCRs before,
> I felt competent to fix my own (I'd better: it was purchased from
> a catalog store that has zero interest in service, even though the
> word "service" appears in the name of the store).  In order to
> fix something like this, it is necessary to have a schematic and
> a source for parts.
> 	I called Sanyo (America) in New Jersey.  They said that
> I would have to get whatever I wanted from one of their distributors.
> I called the Sanyo distributor nearest to me, Fidelitone, at
> 312-640-2441.  They said that the manual I wanted was available
> only in microfiche, which I found hard to believe.  I then called
> another Sanyo distributor, this time in New York (800-221-0686);
> I was told that the microfiche was only for parts listings but
> that the manual I wanted was "out of print" and would not be
> available for at least 3 months.
> 	Although this is a low-end VCR, it was not so cheap
> that I would want to consider it disposable -- as it must be
> if the manufacturer cannot or will not provide the information
> and parts necessary to repair it.

Flame on:

This seems to be an appropriate time to let the rest of the world know
some of the "fun" I used to have dealing with Sanyo.  I used to repair
consumer electronic gear.  We were not an authorized Sanyo repair center, but
that is no excuse for the miserable dealings we had with Sanyo.  We
had to wait a MINIMUM of 6 MONTHS for a part to come from Sanyo.
Try explaining that to someone who just brought their tape deck in.
We got to the point that if a Sanyo needed a part, we would give the
unit back to the customer with the address of Sanyo and let them order
the part themselves.  Needless to say I tell anyone that asks my opinion
on a purchase to steer clear of Sanyo.

Going off an a tangent... I have seen people gripe about repair shops,
saying "Why don't you have my unit fixed yet.  It must be just sitting
back there."  As you can see from the above, it is not always the repair
shop's fault.  Try and calmly find out what the problem is.

Flame off.....

				From the smoking keyboard of:
				
				Dan Hoelker
				ihu1m!mstach


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