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From: TJMartin@MIT-MULTICS.ARPA (Tom Martin)
Newsgroups: mod.telecom
Subject: Rochester telephone service
Message-ID: <851023000746.964362@MIT-MULTICS.ARPA>
Date: Tue, 22-Oct-85 20:07:00 EDT
Article-I.D.: MIT-MULT.851023000746.964362
Posted: Tue Oct 22 20:07:00 1985
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I have been traveling a lot to Rochester, NY lately, and the most
aggravating part of it (or even, the only aggravating part) is the
terrible service provided by Rochester Telephone.  They have yet to
automate credit card service; it takes 5-6-7 attempts to get a
long-distance line; random information tones (sort of like busy signals)
are the result of a call in over half the attempts for a local
(intra-city) call.

How can the folks in Rochester take it?  Whenever I complain about the
service, people will counter with the ONE time they got a circuit busy
message in Boston.

Is the New York State PUC powerless?