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From: STEINBERG@RED.RUTGERS.EDU (Louis Steinberg)
Newsgroups: mod.telecom
Subject: Re: Dear Mr. Phone Company
Message-ID: <12152876517.18.STEINBERG@RED.RUTGERS.EDU>
Date: Mon, 21-Oct-85 09:04:32 EDT
Article-I.D.: RED.12152876517.18.STEINBERG
Posted: Mon Oct 21 09:04:32 1985
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Have you tried sending a letter to your state Public Utilities
Commission (or whatever it is called in your state)?  With a copy,
of course to your phone company.  I was getting a royal runaround from
my power company for months, and finally sent a letter to the PUC with
a copy to the utility.  I got a letter from the utility almost
by return mail, "thanking" me for my letter (!) and things got straightened
out within days.

[I threatened to do so because after they connected my hunting service
finally, they forgot to connect the line to my pair so calls going
to me were falling on the floor. They fixed that in 2 hours, but
only because I had gotten the name of the supervisor I had spoken to
and threatened to call the PUC and the phone companies Executive
Complaint office (which I think is more effective in this case),
if it wasn't fixed in reasonable time (i.e. not 4 days like they
told me I would have to wait). --JSol]