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Path: utzoo!linus!philabs!cmcl2!seismo!lll-crg!dual!qantel!hplabs!sdcrdcf!sdcsvax!noscvax!uhpgvax!karl
From: karl@uhpgvax.UUCP (Karl Hinck)
Newsgroups: net.dcom
Subject: Telco Hassles
Message-ID: <233@uhpgvax.UUCP>
Date: Wed, 9-Oct-85 06:29:09 EDT
Article-I.D.: uhpgvax.233
Posted: Wed Oct  9 06:29:09 1985
Date-Received: Tue, 15-Oct-85 06:15:48 EDT
Distribution: net
Organization: U. of Hawaii, HIG-PGD, Honolulu
Lines: 22

I recently got a telephone bill for one of our dial-outs (a 202c
compatible) that came to over $1000. Most of that was for a 26 hour
call and a 20 hour call, plus some other shorter long calls. No call
on this line has ever lasted more than 50 minutes for the last 3 years,
and the long calls only happened over about a 7 day period (May 28 to
June 3). Everything just went back to normal after that and no one knew
about it until the bills came in. Nothing was changed in our system.
The people on the other end tell me that they reboot their system
every shift (8 hours) and that this hangs up all the lines. They
also hang up if no data is transferred for 2 min.

What I'm leading up to is: Does anyone have any good advice on
how to handle the phone company? They were nice but basically said,
"So What!! Pay up!", and I am not convinced the error is not theirs.

Thanks for listening
-- 
				 Karl Hinck
ihnp4!islenet!uhpgvax!karl       University of Hawaii
sdcsvax!noscvax!uhpgvax!karl     Planetary Geosciences Division
                                 2525 Correa Rd.
        (808) 948-6321           Honolulu, Hi. 96822