Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.3 Unisoft-Cosmos; site micropro.UUCP Path: utzoo!decvax!bellcore!petrus!sabre!zeta!epsilon!gamma!ulysses!allegra!oliveb!Glacier!well!micropro!edg From: edg@micropro.UUCP (Ed Greenberg) Newsgroups: net.consumers Subject: DAK Industries (Summary) Message-ID: <183@micropro.UUCP> Date: Thu, 21-Nov-85 13:27:32 EST Article-I.D.: micropro.183 Posted: Thu Nov 21 13:27:32 1985 Date-Received: Sat, 23-Nov-85 05:33:45 EST Distribution: na Organization: MicroPro Int'l Corp., San Rafael, CA Lines: 89 Recently I requested information about DAK industries. Several people were kind enough to respond and many others posted. I have two responses to post as a summary, both positive. I think that there have been more, but I suspect that the computer has eaten them. (I think that I used a function that was supposed to append and it overwrote instead.) Here are the two responses that I have, and I'm sorry that those that are missing didn't get posted. Bottom line: Dak seems to be VERY GOOD about refunding both your money and also your return postage. There were a few people who posted problems, but they were few and far between, and it's well known that even a "good" company that tries hard can't always please everybody. --------------------------------------------------------------------- From: dual!decwrl!decvax!cca!emacs!eno!pz (Paul Czarnecki) In the past 4 years i have purchased two items from them and been pleasd with both of them. I had a problem getting one deliveredbut that was the local UPS office fault (they claim it was stolen from the truck, sure...) I ordered a second one (I wanted it fast and UPS would take n months to notify DAK that I never got it) It was fairly easy to get my MC credited. Even though I cancelled in writing the 1st order, it still arrived several months later. DAK sent me a refund check which wasn't necessary (since my MC was already credited) and I didn't cash (really!). Last Christmas they were extremely hard to get through on the telephone. I had re-dial on my phone and a scratch pad. I made over 200 calls before I got through. I am about to order their $39 air ionizer to nuke the passive cig smoke in this office park. I am pleased with them. From: well!lll-crg!seismo!vax135!mtuxo!mtfmc!mlj (Michael Juliar) Yes, I used DAK recently. This is my story so far. I'll give you a follow up when it is finished. Last May I ordered a "stereo phone with 2 lines" from DAK using their 800 order number. Several weeks or a month after placing the order, they sent me a notice that because of the tremendous demand for this product, there would be a delay of about 30 days. No phone arrived in 30 days, but a notice did, saying what the first one had said--another 30 days. This went on into October. Each time, the notice included a postage-paid envelope and a simple form allowing me to cancel my order. The notice also said nothing would be charged to my credit card until the order was actually sent out. That was the case. A couple of times between May and October, I got a more formal letter saying that the manufacturer was so overwhelmed with orders that he couldn't keep up with the demand. However, DAK expected to get enough goods to ship out according to a schedule based on when a customer placed an order with DAK and when the manufacturer could get the goods out. Enclosed was a schedule. DAK didn't deliver according to its first formal letter schedule, but did deliver according to its second one, finally. I got the phone in the middle of Oct., at least five months late. I had waited so long because the phone had so many features at such a good price that I had to check it out first hand. And I did. And I sent it back to DAK about 10 days after receiving it. That was about 10 days ago. I won't know how quickly they will credit my charge card for a while yet. But I will let you know. Why did I return the phone? For several reasons: The sound quality going out was bad, according to those I called up. The side-tone (how you hear your own voice as you talk into the phone) was much too loud and of poor quality. The touch-tone pad had a built in delay of about a quarter-second from the time you pushed a key until you heard the touch-tone sent out on the line. The automatic multiple redial didn't work. (A notice was included with the phone acknolwedging this.) The receiver was too light. I followed DAK's directions to return it. They made it very easy, with a form on the back of the invoice to be filled out by the returnee. The form even said that DAK would credit me for the return postage. We'll see. In summary, and so far, I can say that DAK is very well organized. They always kept me informed as to what was going on and the reasons for the delays. They made it easy to order and to make a return. The product came complete, well-packed, and as advertised (except for the one shortcoming mentioned above, which they pointed out themselves). The price was out- standing, but the product was certainly not even close to AT&T standards for phones. For all of its features, it was poorer than most other phones you find in retail stores today. I haven't seen the charge on my credit card yet. When I do, I hope I see the follow-up credit immediately after. ----------------------------------------------------------------------- -- Ed Greenberg; MicroPro International Corp. (disclaimer) UUCP: {hplabs,ptsfa,glacier,lll-crg}!well!micropro!edg {ucbvax,decwrl}!dual!micropro!edg AT&T: 415-499-4096