Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.1 6/24/83; site moncol.UUCP
Path: utzoo!watmath!clyde!burl!ulysses!mhuxr!mhuxt!houxm!vax135!petsd!moncol!ben
From: ben@moncol.UUCP (Bennett Broder)
Newsgroups: net.consumers
Subject: Re: DAK Industries (Summary)
Message-ID: <572@moncol.UUCP>
Date: Tue, 26-Nov-85 01:14:00 EST
Article-I.D.: moncol.572
Posted: Tue Nov 26 01:14:00 1985
Date-Received: Wed, 27-Nov-85 06:24:50 EST
References: <183@micropro.UUCP>
Organization: Monmouth College, West Long Branch, NJ 07764
Lines: 36

>Last May I ordered a "stereo phone with 2 lines" from DAK using their 800
>order number.  Several weeks or a month after placing the order, they sent
>me a notice that because of the tremendous demand for this product, there
>would be a delay of about 30 days.  No phone arrived in 30 days, but a
>notice did, saying what the first one had said--another 30 days.
>
>I got the phone in the middle of Oct., at least five months late.  I had
>waited so long because the phone had so many features at such a good price
>that I had to check it out first hand.  And I did.  And I sent it back to
>DAK about 10 days after receiving it.  That was about 10 days ago.  I won't
>know how quickly they will credit my charge card for a while yet.  But I 
>will let you know.
>
>Why did I return the phone?  For several reasons: The sound quality going
>out was bad, according to those I called up.  The side-tone (how you hear
>your own voice as you talk into the phone) was much too loud and of poor
>quality.  The touch-tone pad had a built in delay of about a quarter-second
>from the time you pushed a key until you heard the touch-tone sent out on
>the line.  The automatic multiple redial didn't work.  (A notice was included
>with the phone acknolwedging this.)  The receiver was too light.

It is funny.  You are about the fifth person I have heard of that has
had this experience with DAK.  1) Long delay to get phone  2) Receive
it and find out it is a piece of junk  3) Return it to DAK
Maybe DAK has one junky phone that they just keep mailing around to
all its customers.  Perhaps the reason it took 5 months to come is
that the customers before you were slow in returning it.  (-:

Seriously though, what does DAK do with returned merchandise?  Does it
sell it to the next customer as new?  I would hate to purchase an item
that had just come from a 30 day trial in another persons home.

Ben Broder
..vax135!petsd!moncol!ben
..ihnp4!princeton!moncol!ben