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From: bennison@clt.DEC (Victor Bennison - DTN 381-2156)
Newsgroups: net.consumers
Subject: Photo Mailorder Survey, latest results
Message-ID: <1529@decwrl.UUCP>
Date: Tue, 26-Nov-85 10:17:55 EST
Article-I.D.: decwrl.1529
Posted: Tue Nov 26 10:17:55 1985
Date-Received: Thu, 28-Nov-85 04:10:28 EST
Sender: daemon@decwrl.UUCP
Organization: Digital Equipment Corporation
Lines: 72

---
Photographic Equipment Mail Order Company Survey

Here are the latest results of the survey.  Some people equivocate, saying 
things like, "no problems, minor hassles only once."  For those companies I 
put a vote in both the no problems column and in the minor hassles column.
Otherwise, the numbers in the boxes represent the number of people who 
answered in that column for that company.

I would like to see more input to this survey, and will keep it active.  You
may send me your experiences anytime you want and I will keep the survey up
to date.  Whenever there is enough new data to warrant it I will repost the
survey results.  If you aren't able to get through to me directly, then go 
ahead and post to net.rec.photo.


Name of Mail   		| Experience was:
     Order Company	| No problems | Minor hassles | Major hassles | Avoid |
------------------------+-------------+---------------+---------------+-------+
47th Street		|	6     |	      5       |       2       |       |
------------------------+-------------+---------------+---------------+-------+
Focus  			|	1     |	      2       |               |       |
------------------------+-------------+---------------+---------------+-------+
Sunshine		|	1     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+
Olden  			|	2     |	      1       |               |       |
------------------------+-------------+---------------+---------------+-------+
Wall Street		|	1     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+
Camera World		|	1     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+
Executive		|	      |	              |       1       |   1   |
------------------------+-------------+---------------+---------------+-------+
B&H    			|	3     |	      1       |               |       |
------------------------+-------------+---------------+---------------+-------+
Garden			|	3     |	              |               |   1   |
------------------------+-------------+---------------+---------------+-------+
Adorama			|	4     |	      2       |               |       |
------------------------+-------------+---------------+---------------+-------+
Freestyle		|	1     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+
Porter's		|	2     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+
Labelle			|	1     |	      1       |               |       |
------------------------+-------------+---------------+---------------+-------+
Calumet			|	1     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+
Special Effects (??)	|	1     |	              |               |       |
------------------------+-------------+---------------+---------------+-------+

Here are the rough meanings of the categories again:

No problems:   Got what you ordered, in reasonable time, at expected price,
    	       no unpleasant surprises.

Minor hassles: Minor delays, unpleasant saleperson, hard to get through
    	       to toll free line; probably not enough to keep you from 
    	       ordering from them again.

Major hassles: Major problems occurred, but you were satisfied enough with
    	       with the way they were resolved that you might consider 
    	       ordering from them again when you cool off.

Avoid:	       Major problems occurred that either were not satisfactorily
    	       corrected or that you feel were significant enough to begin
    	       with that you wouldn't consider ordering from them again
    	       under any circumstances.

Respond directly to:
    				Vick Bennison
    				...decvax!decwrl!rhea!tools!bennison