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From: geoff@ncr-sd.UUCP (Geoffrey Walton)
Newsgroups: net.legal
Subject: Re: Appraisals and Citicorp
Message-ID: <329@ncr-sd.UUCP>
Date: Thu, 14-Nov-85 13:06:55 EST
Article-I.D.: ncr-sd.329
Posted: Thu Nov 14 13:06:55 1985
Date-Received: Mon, 18-Nov-85 07:06:17 EST
References: <535@yale.UUCP> <6100008@prism.UUCP> <386@ihdev.UUCP>
Organization: NCR Corporation, San Diego
Lines: 38

> >>Citicorp/Citibank etc. absolutely sucks. They are the
> >>worst bastards I have ever had to deal with. I will
> >>never knowingly/voluntarily have anything to do with
> >>them again for the rest of my life.
> 
> >I have received consistently courtious service and any problems
> > have been promptly corrected.
> 
> I have to agree with the former.  After a billing fiasco with their
> Master Card, I will never deal with these "people" again.

*** MASSAGE THIS LINE WITH YOUR REPLACEMENT ***

At the risk of turning this into a shouting match, I have found
CitiBank Mastercard to be efficient, even human, in all instances.

When a $900 watch was charged to my account they sent a notice
that I was over my limit.  When I informed them I was on the far
side of the country when the purchase was made (and could prove
it) they removed the charge, reversed the interest, and issued
new cards within 48 hours.

When a payment lost (actually destroyed) by the Post Office was
explained to their customer service dept., they forgave the late
charge; a subsequent TRW showed the account "as agreed, never
late."

Credit card insurance, later found to have been approved by a
friend as a joke, was removed from my bill -- with appologies --
simply by returning the registration forms as "unsolicited and
charge not approved."

Geoff Walton
:r all the usual disclaimers

{wherever}!ucbvax!sdcsvax!ncr-sd!geoff
Even the smallest problen becomes unsolvable if enough meetings
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