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Path: utzoo!watmath!clyde!burl!ulysses!mhuxr!mhuxt!houxm!ihnp4!chinet!djc
From: djc@chinet.UUCP (David J. Carpenter)
Newsgroups: net.micro.att
Subject: Bad experience with AT&T people for fixing 3b2
Message-ID: <223@chinet.UUCP>
Date: Tue, 19-Nov-85 23:03:33 EST
Article-I.D.: chinet.223
Posted: Tue Nov 19 23:03:33 1985
Date-Received: Thu, 21-Nov-85 04:02:16 EST
Reply-To: djc@chinet.UUCP (David J. Carpenter)
Organization: chinet, Public Access UN*X, Chicago IL
Lines: 21


     The original I/O card in our 3b2 went bad all of a sudden.  Unfortunately
our 90 day warranty had just run out, and we never went through the paperwork
for a service contract.  We had two I/O boards in the machine and running
with one just wouldn't do.  Two months prior, I had placed an order for a
third one that was supposed to take only two weeks, and I still hadn't
received it.  Finally I convinced AT&T that I needed the late board
NOW to replace the broken one.  If I didn't have that other board on order,
I would have had to pay $90 plus the cost of a new board just for someone
to walk in the door and hand me a new board within 48 hours.
     That wasn't so bad.  Then I found out that the broken board I have is
worth absolutely nothing.  AT&T doesn't repair or rebuild these $600 things.
Just throw it in the trash and buy a new one and wait 6 weeks to get it, or
pay an extra $90 to get it sooner.
     I guess the moral is "Get a service contract".  I sure wish there was a
little better deal for us without one.
     
-- 
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					David Carpenter
					[home] (312) 545-8076