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Path: utzoo!watmath!clyde!bonnie!akgua!mcnc!ecsvax!dgary
From: dgary@ecsvax.UUCP (D Gary Grady)
Newsgroups: net.micro.pc
Subject: Re: Re: Experience with PC NETWORK
Message-ID: <809@ecsvax.UUCP>
Date: Tue, 26-Nov-85 14:56:58 EST
Article-I.D.: ecsvax.809
Posted: Tue Nov 26 14:56:58 1985
Date-Received: Thu, 28-Nov-85 07:56:41 EST
References: <244@mmm.UUCP> <3165@think.ARPA> <523@ihuxo.UUCP> <212@rpics.UUCP>
Reply-To: dgary@ecsvax.UUCP (D Gary Grady)
Distribution: net
Organization: Duke U Comp Ctr
Lines: 25
Keywords: mail order
Summary: Another bad experience with PC Network

Two friends of mine ordered a large amount (over $1000) of software from
PC Network and were very dissatisfied (to put it mildly).  They received
software they had not ordered, did not receive software they did order,
and in one case received (instead of Wordstar 2000, I think) a blank
diskette and an ad!!  (Of course, considering the "warranty" most
software comes with, that's all you can expect anyway ;-)

They called the "customer service" department and got the usual
mail-order two-step runaround.  When they asked for a refund the company
refused to cancel the order.  My friends mentioned the postal regulation
that requires orders to be filled within a certain amount of time, and
PC Network claimed that by shipping an incomplete and wrong order they
had fulfilled their legal obligations.

Anyway, to avoid boring you with more details I'll just note that they
finally did get most of their money back, but they have resolved never
to do business with PC Network again.  In fairness, I have heard of
other people having no problems with them, and any company can make
mistakes.  But with firms around who are willing to correct their
mistakes, why do business with those that won't?
-- 
D Gary Grady
Duke U Comp Center, Durham, NC  27706
(919) 684-3695
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