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From: laser-lovers@ucbvax.UUCP
Newsgroups: mod.computers.laser-printers
Subject: (none)
Message-ID: <8512212047.AA08007@gatech.GTNET>
Date: Sat, 21-Dec-85 15:47:52 EST
Article-I.D.: gatech.8512212047.AA08007
Posted: Sat Dec 21 15:47:52 1985
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Doug Robinow writes:

>I believe we have 3 imagen printers, the 8/300 with the canon engine,
>the 24/300 with the xerox engine, and the 12/300 with the ricoh engine.
>First, the canon seems to have the best quality output of all engines.
>Second, the controllers for the machines SUCK!  We have lost 3 power
>supplies in the past 4 months.  One lossage caused the cpu to go bad.

>My opinion is that Imagen doesn't have it's act together.  It is too bad,
>since they potentially have a good product.  If they offered some support
>I would be satisfied with the occasional problem, but they don't. Unless
>they have changed I would look at QMS.

I thought I would offer another opinion on Imagen.   We have had the
Imagen/300 for about a year now and have experienced good service from
the machine.  We will have to buy another this year to keep up with the
number of jobs and to serve as a backup for the first (we are addicted
to the laser now).  I would prefer to purchase another Imagen because
of our experience with that brand, but I'm beginning to have second thoughts
for the "support" reason.  This is obviously Imagen's weakest point.
We have found that they are only proficient answering simple questions
about the hardware and tend to stumble on software support, especially
with System V.  We have had quite a time getting all the interfaces to
work correctly with System V and Imagen has been of little help, though
they did respond.  We don't have anyone on our staff experienced with
the troff software and though the Labs has an entire package for this
machine they have not been able to provide us with it supposedly because
of CI I/II.  As for maintenance questions, Imagen has been willing and able
to help us with little problems, though we have never had to request
warranty parts replacement.  This begins to concern me with future
purchases.

As you can see we have been on our own, and yet have managed
to obtain reasonably good service from the machine.  Is their another
manufacturer that does provide good support and has a good product?  I
would like to hear opinions on this.

Thanks,

  Ron Thompson		AT&T Information Systems	Customer Programming  
  (404) 982-4217        Atlanta, Georgia		Services Center	      
  ..{ihnp4,akgua}!cpsc53!rt             (Opinions expressed are mine alone.)