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From: laser-lovers@ucbvax.UUCP
Newsgroups: mod.computers.laser-printers
Subject: (none)
Message-ID: <8512290002.AA14705@otto.UUCP>
Date: Sat, 28-Dec-85 19:02:33 EST
Article-I.D.: otto.8512290002.AA14705
Posted: Sat Dec 28 19:02:33 1985
Date-Received: Mon, 30-Dec-85 05:27:09 EST
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Organization: The ARPA Internet
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Approved: laser-lovers@washington.arpa

In regard to recent postings questioning the quality of Imagen products
and support, I would like to call attention to our own experiences with
Imagen, which have been almost entirely positive.  We now have three of
their printers, all based on the Canon engine (one 8/300 and two IP2's),
and except for the time I let the 8/300's filter get completely clogged,
we have had no failures of any kind.  Cleaning the filter was the only
servicing required to restore the 8/300 to perfect health, and it still
works just fine, after more than a year of hard use.

We have had our share of obscure hardware and software questions, and I
have found the Imagen customer support people extremely helpful.  Phone
calls are always returned, and usually by the very person who has the
knowledge required to solve my problem.

The closest I can come to a complaint is my annoyance at the extent of
their underestimation of the time it would take them to provide certain
enhancements.  I fully expect to buy more printers from Imagen when our
requirements justify it.  In short, I'm quite surprised at some of the
experiences reported in this group.

    Carl Shapiro
    {sdcrdcf,ihnp4}!otto!carl