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From: arnie@hp-lsd.UUCP (arnie)
Newsgroups: net.consumers
Subject: Re: DAK - modem
Message-ID: <19100001@hplsdlu.UUCP>
Date: Fri, 6-Dec-85 17:48:00 EST
Article-I.D.: hplsdlu.19100001
Posted: Fri Dec  6 17:48:00 1985
Date-Received: Thu, 12-Dec-85 05:10:50 EST
References: <708@lasspvax.UUCP>
Lines: 24


  I bought the ADC modem from DAK and I have been using it for several
weeks. It is a Hong Kong clone of a SmartModem and responds to the standard
Hayes command strings. That's the good news. The bad news is that the
manual contains a number of typos and mis-information. Also, the technical
support phone number in the manual is wrong, there is no technical support.
Finally, it (the manual) boasts of several extended commands that are not 
supported by Hayes. These commands include a help menu with several levels
of help. Unfortunately, only the first level really exists in the modem's
firmware.
  I tried to reach DAK over there 800 number a (large number of tries) but
I was unable to get through. I tried calling the real number but I was inter-
cepted by a secretary. Finally, in frustration, I wrote a letter to Drew
Alan Kaplan (Mr. DAK). About a week later someone from DAK called me back to
tell me that the problem with the help menu was known to them and I could 
take it or return it (they would pay for return shipping.)
  Overall, I'm satisfied with it. The price is right. If there's a
problem with it repairs might be difficult to come by. I hope this is of some
help to you.

                                                      Arnie Berger
                                                      Hewlett-Packard
                                                      Logic Systems Div.
                                                      Colorado Springs, Co