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From: jp@lanl.ARPA
Newsgroups: net.micro
Subject: Re: Your software rights are in danger
Message-ID: <35259@lanl.ARPA>
Date: Mon, 23-Dec-85 10:49:06 EST
Article-I.D.: lanl.35259
Posted: Mon Dec 23 10:49:06 1985
Date-Received: Wed, 25-Dec-85 03:22:47 EST
References: <856@brl-tgr.ARPA> <1892@saber.UUCP>
Reply-To: jp@a.UUCP (James Potter)
Organization: Los Alamos National Laboratory
Lines: 14
Summary: 



Your ability to return/exchange things at Sears is not a right but a matter
of company policy.  Satisfied customers come back and more money is made from
the good will generated than would be made if they insisted on the terms of the
original sale.  Apparently software companies don't see you as a repeat
customer.  The most they are ever going to make off you is what they have in
their pocket just after the sale.  If you have a problem solving it reduces
their profit.  Unless you can convince other people not to buy the product by
word-of-mouth advertising (Bad will??)  So use this forum and any others to
let everyone know whose product works and whose doesn't, who treats you right
and who does'nt.  Only the one's with no sales will get the message.

Jim Potter  jp@lanl.arpa