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From: vishniac@wanginst.UUCP (Ephraim Vishniac)
Newsgroups: net.micro.mac
Subject: Re: MacSCSI warning! (Beware Paramount)
Message-ID: <1445@wanginst.UUCP>
Date: Thu, 12-Dec-85 08:16:57 EST
Article-I.D.: wanginst.1445
Posted: Thu Dec 12 08:16:57 1985
Date-Received: Sat, 14-Dec-85 23:27:24 EST
References: <21100019@orstcs.UUCP>
Organization: Wang Institute, Tyngsboro, Ma.  01879
Lines: 46

> When I saw the MacSCSI project in Dr.Dobb's I thought I'd
> build it.  When asking for a supplier for the Xebec 1410
> somebody on the net said they had ordered from Paramont
> Electronics in Sunnyvale, CA.  I ordered there also, but...
>
> BEWARE!!! ...
> As far as I can tell they must either be a bogus, keep the money and run
> setup, or are just plain inept (either way is not very good).
>
> The company is :
>
>       Paramount Electronics
>       639 E. Arques Ave.
>       Sunnyvale, CA   94086
>       (408) 773-9595
>
My experience with Paramount has been pretty similar.  They actually did
mail the merchandise parcel post after (they claimed) two previous
mailings failed (UPS -> black hole; parcel post -> damaged parcel returned to
sender).  After four or five phone calls, they promised to send the
replacement out UPS next day air.  They sent it parcel post "by mistake."

When the package arrived  (postmarked three days later than they swore
they sent it), it did contain pretty much what I had ordered.  It did
not contain much packing material.  The disk controller was obviously
damaged, the drive itself didn't look promising, and one of the cables
was wrong.  I immediately called them and arranged to return the whole
wretched mess for a refund.

Curious thing here.  West coast to east coast, the parcel took *eight* days
to reach me.  *Twenty-six* days after I mailed it back, Bill at Paramount said
he had just gotten the package slip from the PO the day before and would pick
up the package (and mail my refund) that same day.  That's now nine days
ago - a little slow for first class mail.  Speaking of which, during
various conversations Bill and Anuk (?) at Paramount have tried to tell
me that three weeks was a normal transit time for parcels sent either UPS
or parcel post.

Disclaimer: I have no association with Paramount Electronics except as
an incredibly disgruntled customer.

--
Ephraim Vishniac
  [apollo, bbncca, cadmus, decvax, harvard, linus, masscomp]!wanginst!vishniac
  vishniac%Wang-Inst@Csnet-Relay