Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.1 6/24/83; site mit-eddie.UUCP
Path: utzoo!linus!decvax!genrad!mit-eddie!barmar
From: barmar@mit-eddie.UUCP (Barry Margolin)
Newsgroups: net.unix-wizards
Subject: Re: More of Ultrix-UNIX   SOURCEWARS!
Message-ID: <686@mit-eddie.UUCP>
Date: Tue, 10-Dec-85 03:30:32 EST
Article-I.D.: mit-eddi.686
Posted: Tue Dec 10 03:30:32 1985
Date-Received: Wed, 11-Dec-85 10:30:14 EST
References: <1645@decwrl.UUCP>
Reply-To: barmar@mit-eddie.UUCP (Barry Margolin)
Organization: MIT, Cambridge, MA
Lines: 19


Honeywell has always shipped Multics with full sources, and we also
provide full support.  If a bug is reported we a person whose job it is
to try to reproduce it on our vanilla system, trying various versions of
the software (to see if it has already been fixed in a development
version).  If he cannot reproduce it, and the developer cannot figure
out why the occurs, it is back in the customer's ballpark.  Generally
the customer will mention that the software has a local mod; if the bug
is due to the local change then it is their problem to fix it, of
course.  The customers all have accounts on our alpha development system
(it is also the bug reporting system), so they can check out the problem
before reporting it, or contact experts directly.

One great feature of shipping sources is that bug reports often include
the fixes!
-- 
    Barry Margolin
    ARPA: barmar@MIT-Multics
    UUCP: ..!genrad!mit-eddie!barmar