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From: roger@celtics.UUCP (Roger Klorese)
Newsgroups: net.unix-wizards
Subject: Re: More of Ultrix-UNIX   SOURCEWARS!
Message-ID: <944@celtics.UUCP>
Date: Fri, 13-Dec-85 09:46:30 EST
Article-I.D.: celtics.944
Posted: Fri Dec 13 09:46:30 1985
Date-Received: Sun, 15-Dec-85 00:17:29 EST
References: <1645@decwrl.UUCP> <686@mit-eddie.UUCP>
Reply-To: roger@celtics.UUCP (Roger Klorese)
Organization: Celerity Computing (Eastern Region), Framingham, MA
Lines: 24

In article <686@mit-eddie.UUCP> barmar@mit-eddie.UUCP (Barry Margolin) writes:
>
>Honeywell has always shipped Multics with full sources, and we also
>provide full support.  If a bug is reported we a person whose job it is
>to try to reproduce it on our vanilla system, trying various versions of
>the software (to see if it has already been fixed in a development
>version).  If he cannot reproduce it, and the developer cannot figure
>out why the occurs, it is back in the customer's ballpark. 

I can't speak for Celerity (partially because we haven't faced any
source distribution/local mods issues yet, and partly because I CAN'T
speak FOR Celerity!), but I can tell yuo that my previous employer's
(Prime's) current policy is that the burden of proof regarding local
mods is on Prime Customer Service too, i.e., Prime has to prove that
the failure is not in its code.  Sounds eminently fair to me.


-- 
 ... "What were you expecting, rock'n'roll?"                                  

Roger B.A. Klorese
Celerity Computing, 40 Speen St., Framingham, MA 01701, (617) 872-1772        
UUCP: seismo!harvard!bu-cs!celtics!roger
ARPA: celtics!roger@bu-cs.ARPA