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Path: utzoo!watmath!clyde!cbosgd!ihnp4!ihlpm!gwn
From: gwn@ihlpm.UUCP (Novak)
Newsgroups: net.consumers
Subject: Re: Long Distance
Message-ID: <669@ihlpm.UUCP>
Date: Thu, 16-Jan-86 17:47:00 EST
Article-I.D.: ihlpm.669
Posted: Thu Jan 16 17:47:00 1986
Date-Received: Sat, 18-Jan-86 01:28:22 EST
References: <82@druhi.UUCP> <729@ihopb.UUCP> <2565@sdcrdcf.UUCP> <1112@oddjob.UUCP> <1026@ihlpa.UUCP>
Organization: AT&T Bell Laboratories
Lines: 26

> > In article <2565@sdcrdcf.UUCP> shaprkg@sdcrdcf.UUCP (Bob Shapiro) writes:
> > >   1. There is no accounting information for the user to determine if the
> > >phone company makes a mistake.
> > I challenged Illinois Bell to document the huge message unit
> > chages at my previous residence (a 7-adult household) and after
> > a delay they took away the charges.  Apparently they had no
> > accounting information either.
> 
> A few years ago I also asked Illinois Bell to give me an accounting of my
> usage of these message units.  They told me they could do so, but only if I
> was willing to pay some charge to defray their expenses.  I told them not to
> bother.
> 
> Steve Stricklen
> AT&T Bell Laboratories
> ihnp4!ihlpa!strickln

I just ran into a similar problem and I did request a breakdown of my
message unit.  Two days later I received a photostat copy of all the
calls I had made during the past month.  I have not been told that
there would be an extra surcharge for this and if one appears I will
complain about it because they never told me about it.

Gary W. Novak
AT&T Bell Labs
ihnp4!ihlpm!gwn