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From: grl@drutx.UUCP (LymanGR)
Newsgroups: net.consumers
Subject: AT&T Reach Out America "service" experience
Message-ID: <260@drutx.UUCP>
Date: Fri, 17-Jan-86 11:04:07 EST
Article-I.D.: drutx.260
Posted: Fri Jan 17 11:04:07 1986
Date-Received: Sat, 18-Jan-86 07:35:44 EST
Organization: AT&T Information Systems Laboratories, Denver
Lines: 31


 
 
AT&T offers their Personal Computers to employees for more money
than we can purchase them outside the company.  We can also buy
AT&T telephones cheaper at Service Merchandise than through our
own "employee discount program".  So is it any wonder that when
AT&T calls me at home to offer their "Reach Out America" <discount>
long-distance service I am suspicious that it will cost me <<more>>
money than their basic long-distance service?
 
Well, I fell for the sales pitch and signed up for Reach Out America
a few months ago.  (The salesperson asked, "What makes you think
it will cost you MORE with Reach Out America?"  I spared her the
information contained in the first two sentences of this article.)
 
Guess what...  Reach Out America has cost me $0.27-$0.32 per minute
on my last two phone bills.  Three previous bills which used their
plain-old basic long-distance service cost from $0.24-$0.26 per
minute.  And I got stuck with the $10.00 "sign-up" fee for Reach
Out America on top of this all.  Looks like I've been taken to the
cleaners by my own employer.
 
In all fairness to AT&T I should mention that Reach Out America
probably would have saved me some money if I only called during
their "low-rate" times.  But I prefer to call whenever I please,
and this is not 2:00 a.m. in the morning.  I called AT&T today
and had my Reach Out America service terminated.
 
                    C A V E A T   E M P T O R
 
Randy Lyman