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Path: utzoo!watmath!clyde!burl!ulysses!bellcore!decvax!minow
From: minow@decvax.UUCP (Martin Minow)
Newsgroups: net.consumers,net.video
Subject: Store warranty (a happy ending)
Message-ID: <167@decvax.UUCP>
Date: Wed, 22-Jan-86 18:12:37 EST
Article-I.D.: decvax.167
Posted: Wed Jan 22 18:12:37 1986
Date-Received: Thu, 23-Jan-86 22:08:21 EST
Reply-To: minow@decvax.UUCP (Martin minow)
Organization: DEC - ULTRIX Engineering Group
Lines: 18
Xref: watmath net.consumers:3989 net.video:1929

(To net.video readers, there's a discussion going on in net.consumers
on warranty horror stories.)  Here's a non-horror story.

Last summer, I bought a Sony VCR at Deluxe Radio, Nashua, NH.
A few weeks after the "90 days full parts and labor" warranty expired,
some of the front panel switches stopped working.

When I called Deluxe, they said to bring it in at the end of the week,
and they'd swap.  I did (didn't even have to find the invoice),
and they replaced it with a brand new unit.

By the way, their price was only about 10% over the New York
mail-order stores.

Sometimes, shopping around is a good idea.

Martin Minow
decvax!minow