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From: lotto@talcott.UUCP (Jerry Lotto)
Newsgroups: net.micro.pc,net.lang
Subject: Re: Info re: Microosft OEM MASM Upgrades
Message-ID: <554@talcott.UUCP>
Date: Sat, 4-Jan-86 20:19:25 EST
Article-I.D.: talcott.554
Posted: Sat Jan  4 20:19:25 1986
Date-Received: Mon, 6-Jan-86 03:11:46 EST
References: <8798@microsoft.UUCP> <11349@ucbvax.BERKELEY.EDU>
Organization: Harvard Univ. Chem. Dept.
Lines: 24
Xref: watmath net.micro.pc:6425 net.lang:2015
Summary: Credit where credit is due, please

In article <11349@ucbvax.BERKELEY.EDU>, desj@brahms.BERKELEY.EDU (David desJardins) writes:
>    This is very interesting.  Presumably Microsoft will admit that this was
> prompted by the recent complaint.
>    On the one hand this shows that Microsoft is willing to support their
> customers even if when they are not required to do so, which is certainly good.
> But on the other hand it seems to provide an incentive for more people to flame
> on the net with their misconceived notions about what kind of support is owed to
> them.  After all, if it gets results...
> 
>    -- David desJardins

	:-) I hope. After all, this policy was probably the result of careful
thought by some people at Microsoft prompted by feedback from many customers.
The recent volley probably just brought it to our attention. I think that
the flames are understandable out of frustration, but I have to rate Microsofts
customer support better than average. Now, if only the upgrade pricing policies
were reasonable...
-- 

Gerald Lotto - Harvard Chemistry Dept.

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