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Path: utzoo!linus!decvax!genrad!panda!talcott!harvard!uwvax!crystal!bill
From: bill@crystal.UUCP (Bill Cox)
Newsgroups: net.dcom
Subject: Re: Telco "Trouble Isolation Plan"
Message-ID: <41@crystal.UUCP>
Date: Sat, 22-Feb-86 18:49:58 EST
Article-I.D.: crystal.41
Posted: Sat Feb 22 18:49:58 1986
Date-Received: Wed, 26-Feb-86 03:42:07 EST
References: <1177@ecsvax.UUCP>
Distribution: net
Organization: U of Wisconsin CS Dept
Lines: 26
Summary: phone repair insurance - Wisconsin Bell

In article <1177@ecsvax.UUCP>, hes@ecsvax.UUCP (Henry Schaffer) writes:
> <>Our local operating company, Southern Bell, has announced its
> "optional Trouble Isolation Plan for single-line residence and
> business customers" which "is designed to help eliminate customer
> confusion and frustration having to do with repair responsibilities."
> 
>   I wonder if Southern Bell had to get permission from the state
> Insurance Commission?  (i.e., is this legally considered
> insurance - my guess would be -no-, it probably is considered
> a maintenance contract.)  What do you think it is?

Wisconsin Bell recently had to cancel a similar setup, except it was 50 cents
or so per month for "premises wiring maintenance".  The Public Utility
Commission told them it was insurance, and they had to stop selling it.

[Another issue was that the charge was pretty well hidden in the bill,
with some sort of negative option to get rid of it.]

	bill cox

-- 
	William Cox
	Computer Sciences Department
	University of Wisconsin, Madison WI
	bill@wisc.crys.edu
	...{ihnp4,seismo,allegra}!uwvax!bill