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From: ark@alice.UucP (Andrew Koenig)
Newsgroups: net.rumor
Subject: Re: Computer Horror Stories
Message-ID: <5027@alice.uUCp>
Date: Sun, 23-Feb-86 12:19:03 EST
Article-I.D.: alice.5027
Posted: Sun Feb 23 12:19:03 1986
Date-Received: Wed, 26-Feb-86 04:39:01 EST
References: <1215@brl-smoke.ARPA>
Organization: Bell Labs, Murray Hill
Lines: 18

The first IBM 2314 disk drive (which comes in units of 8, stacked
two high, and looks a little like a pizza oven) reputedly started
suffering multiple head crashes a few weeks after being delivered
to the first customer.

After replaing heds and packs, things worked fine until head crashes
started occuring after a few more weeks.

Finally, they gave up and took the drive to Poughkeepsie, where they
replaced heads and packs again and ran it for several months with
no failures.  Yet once it went back to the customer, it started crashing
after a few weeks.

To make a long story short, they started looking for any differences
between the customer site and their test lab.  They finally found it:
the packs sent to customers had quality control stickers on them.
After a few weeks, some of the glue would work its way loose and find
its way into the heads...