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From: sdo%sdcsvax@CELERITY.UUCP
Newsgroups: mod.computers.laser-printers
Subject: Imagen Customer Support
Message-ID: <8603130246.AA16567@sdcsvax.ucsd.edu>
Date: Wed, 12-Mar-86 19:47:12 EST
Article-I.D.: sdcsvax.8603130246.AA16567
Posted: Wed Mar 12 19:47:12 1986
Date-Received: Sat, 15-Mar-86 04:18:33 EST
Sender: usenet@ucbvax.BERKELEY.EDU
Reply-To: celerity!sdo (Steve Oualline)
Organization: Celerity Computing, San Diego, Ca
Lines: 18
Approved: laser-lovers@washington.arpa


	We are using an Imagen Image Station with Lucida ROM
fonts.  Our DIMP package is apparently designed for an 
Imagen 8/300 and does not properly handle some of the special
characters and the Lucida San Serif fonts.  Is anyone else
using a similar configuration?  Is anyone else having
similar problems?  If so how did you solve them?

	I have contacted Imagen Customer Support many times
about this problem.  They have consistently been unwilling or
unable to solve my problems.  I sent them a written problem 
report, it was ignored.  I sent a mag tape containing documents
that would not print, it was lost.  I have called them and 
they were not even interested in LISTENING to my problems
much less solving them.  

	I would like to hear from anyone on the net who has
similar problems with Customer Support.