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From: rib@ARROW.UUCP (RI Block)
Newsgroups: mod.computers.laser-printers
Subject: Imagen Customer Support
Message-ID: <8603180302.AA22499@lc.garage.arrow.DK>
Date: Mon, 17-Mar-86 22:02:54 EST
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Posted: Mon Mar 17 22:02:54 1986
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In article <8603130246.AA16567@sdcsvax.ucsd.edu>, Steve Qualline,
celerity!sdo who is either at Celerity Computing or sdcsvax
complains about a problem he experienced with an Imagen product
and his dissatisfaction with the way Imagen was handling it.

I can't offer help on his problem, but my experience with
Imagen's tech support has been very positive. 
I sent a request to the moderator to forward my problem
instead of posting it and in response, a representative
of Imagen who was courteous, helpful and knowledgeable
got back to me with the answer a few days later.

I wouldn't even add more traffic to the net except that
I think Imagen has been unfairly accused and fairness
demands a response.