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From: roy@PHRI.UUCP (Roy Smith)
Newsgroups: mod.computers.laser-printers
Subject: Re: Oops, forgot to give BDT address and telephone number...
Message-ID: <8603232021.AA12552@phri.UUCP>
Date: Sun, 23-Mar-86 15:21:18 EST
Article-I.D.: phri.8603232021.AA12552
Posted: Sun Mar 23 15:21:18 1986
Date-Received: Mon, 24-Mar-86 18:55:45 EST
References: <8603210059.AA01786@ucbvax.berkeley.edu>
Sender: daemon@ucbvax.BERKELEY.EDU
Reply-To: phri!roy@seismo.CSS.GOV (Roy Smith)
Organization: Public Health Research Inst. (NY, NY)
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Approved: laser-lovers@washington.arpa


	Our experiences may have been a fluke, but I would be very cautious
about buying anything from BDT.  A while back we bought a cut-sheet feeder
for a NEC spinwriter from BDT (at the time, NEC didn't make one that
handled 2 paper hoppers plus envelopes).

	The problem is that the feeder didn't work because of a bug in the
firmware (they replace the standard NEC prom with one of their own to add
some extra commands).  Numerous phone calls to their service department
were no help, and it was only after several months of my berating them that
they admitted there was a problem.  It was something like 8 months from the
time we bought the damn thing before they sent us a new prom.  By that
time, we had written the whole deal off (the sheet feeder is still sitting
in my office gathering dust).  Even if the stupid thing worked, it is so
poorly designed, that you have to take the whole sheet feeder off the
printer to change the ribbon!