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Path: utzoo!watmath!clyde!cbosgd!ihnp4!cuae2!ltuxa!we53!wucs!dale
From: dale@wucs.UUCP
Newsgroups: net.micro.mac
Subject: Re: Mac video crash
Message-ID: <1497@wucs.UUCP>
Date: Tue, 18-Mar-86 11:37:53 EST
Article-I.D.: wucs.1497
Posted: Tue Mar 18 11:37:53 1986
Date-Received: Fri, 21-Mar-86 03:48:08 EST
References: <3036@ut-ngp.UUCP> <129@tetra.UUCP>
Distribution: net
Organization: Washington U. in St. Louis, CS Dept.
Lines: 39
Summary: That't the way Apple does it.

In article <129@tetra.UUCP>, rupp@tetra.UUCP (William L. Rupp) writes:
> In article <3036@ut-ngp.UUCP> cein233@ut-ngp.UUCP (Wiley Sanders) writes:
> >After several months of jitteriness, my Mac's video has just failed completely,
> >in the following manner: The display is reduced to a single vertical line in.
> 
> A friend had a similar problem with his Mac.  His display became a
> single *horizontal* line.  I just talked with him and he said the
> solution was a new motherboard.  The repair people, in essence, pointed
> a finger at the whole Mac and said, "That's the problem!"
> 
> I know, that doesn't help much, but maybe you, too will have to get a 
> new board.  
> 
Apple's training for the Mac is designed to turn a total dummy into a board
swapper. Since there are only two boards in the machine I guess any dummy could
eventually figure out which board is bad. I was amazed at the expensive do-all
board testers they have. But why do they have to use a do-all tester to replace
a bad keyboard jack. Apple doesn't want anyone to work on 'their' boards even
if the problem is obvious. Desoldering a four-layer board is not a good enough
excuse.

I took the Apple repair training. I enjoyed the donuts, watched the repair 
tapes and caught up on my sleep. If they had only gone into the same amount of
detail as on the Apple II I wouldn't be complaining. 

Apple's word for 'The rest of us' is dummies.

Yes, you will have to have a board 'swapped out' costing a small fortune.
That's why Apple suggests you buy insurance. And guess who is the only one
selling that insurance. That's why they call it AppleCare. Apple may be
making as much or more from AppleCare then from selling hardware.

Imagine if you had to take your car to an insurance agent to get it fixed -
whether you had insurance or not. Where's the FTC or Justice Dept. when you
need them.

Dale Frye @ Washington University in St. Louis