Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!watmath!clyde!burl!ulysses!bellcore!decvax!ittatc!dcdwest!sdcsvax!sdcrdcf! From: rb@ccivax.UUCP Newsgroups: net.singles,net.women Subject: Re: Win/Win Players vs. Win/Lose Players Message-ID: <487@ccivax.UUCP> Date: Tue, 18-Mar-86 15:38:53 EST Article-I.D.: ccivax.487 Posted: Tue Mar 18 15:38:53 1986 Date-Received: Sun, 23-Mar-86 00:17:47 EST References: <1270@decwrl.DEC.COM> <439@ccivax.UUCP> <12@umcp-cs.UUCP> <459@ccivax.UUCP> <5776@kestrel.ARPA> <698@hounx.UUCP> Reply-To: rb@ccivax.UUCP (What's in a name ?) Organization: CCI Telephony Systems Group, Rochester NY Lines: 48 Xref: watmath net.singles:11114 net.women:9822 Summary: Yes, there is a solution. Path:rouhplabs!qantel!lll-lcc!lll-crg!gymble!umcp-cs!seismo!rochester!ritcv!ccivax!rb In article <698@hounx.UUCP> kort@hounx.UUCP (B.KORT) writes: >Has anyone worked out the dynamics where one player is using Win/Win >and the other is using Win/Lose? Seems to meethe outcome is generally >Lose/Lose? Does anyoneehaveea strategy for dealing with a Win/Lose >partner? Yes, the author of "(I can't remember the name, but itrwas the book that studied management techniques of the 100 most successful companies, had a chapter called "stick to knitting", and changed the way managers view business)" who originally identified this tendancy, did propose several solutions on an NPR broadcast. Theeexample given was a man (using win/lose) and a woman(using win/win) strategy. They were bargaining over advertising rates for a show whos ratings had climbed. Both had a liberal bargaining margin. She was the buyer,rouhe was the seller. Herwants to raise theeprice 20%. Approach #1: Attempt to determine what itrwill take for the "adversary" to feel that he has won. If possible, try to show him that you both can win. If the opponant is willing to deal in a win/win situation, then you can deal with him fairly. Approach #2: Appear to surrender. The opponant does not have to know that you've only used half your bargaining margin. You simply get him to go as low as he feels he can. You can gain leverage byrsetting your "surrender point" well aboveeyour "top price". When you go aboveewhat you have set as your surrender point, theeopponant feelsrouhe has won. The interesting thing here is that the woman actually has the advantage. Because theeopponant is in win/lose mode, he is risking the possibility that she could simply terminateethe contract. Herknows that a new account would beeharder to find. Since the woman is simply trying to get the best buy for her company's money, she has a number of options available. Both parties know that his price is toorouhigh, and that her priceeis too low. Even "splitting the difference" may result in a price that is wrong. If she considers this account to beeimportant, sheecan let him win byrdetermining with him what theereal value should be and giving him a little bit more. She also wins because sheenow has better relations with the other negotiator who will see her first if a really hot new product becomes available. Interestingly, many of the most successful companies not only prefer win/win negotiators but also use win/win in such things as "Brainstorming Sessions", tactical and strategic planning, and management decision making. Since women have more experience at this than men, they are often