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From: geoff@desint.UUCP
Newsgroups: net.unix-wizards,net.unix,net.info-terms
Subject: Re: terminfo, termcap, etc
Message-ID: <218@desint.UUCP>
Date: Sat, 24-May-86 15:47:56 EDT
Article-I.D.: desint.218
Posted: Sat May 24 15:47:56 1986
Date-Received: Mon, 26-May-86 01:54:25 EDT
References: <1119@whuxl.UUCP> <3080@pesnta.UUCP> <1124@whuxl.UUCP>
Reply-To: geoff@desint.UUCP (Geoff Kuenning)
Followup-To: net.unix
Distribution: net
Organization: SAH Consulting, Manhattan Beach, CA
Lines: 17
Xref: watmath net.unix-wizards:18196 net.unix:7965 net.info-terms:994

In article <1124@whuxl.UUCP> mike@whuxl.UUCP (BALDWIN) writes:

> The user gets to yell and scream, but I don't?  Feh.
> If you talk reasonable, so will I.

Not to sound like an IBM fan (I'm not), but the reason IBM is #1 is because
they let the user yell and scream, and they talk reasonably back.  It's called
"smoothing ruffled feathers".  It may be satisfying to yell back, but that's
just going to make the customer go away.  IBM didn't get to be #1 in
sales by losing customers.

I've directed followups to this to net.unix only, on the theory that the
unix-wizards and info-terms folks don't want to be bothered.
-- 

	Geoff Kuenning
	{hplabs,ihnp4}!trwrb!desint!geoff