Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.3 alpha 4/3/85; site ukma.UUCP
Path: utzoo!watmath!clyde!cbosgd!ukma!sean
From: sean@ukma.UUCP (Sean Casey)
Newsgroups: net.micro.atari16
Subject: Re: Anyone Else Had This Problem?
Message-ID: <3494@ukma.UUCP>
Date: Thu, 22-May-86 14:27:58 EDT
Article-I.D.: ukma.3494
Posted: Thu May 22 14:27:58 1986
Date-Received: Sat, 24-May-86 22:11:21 EDT
References: <8605200418.AA18920@ohio-state.ARPA>
Reply-To: sean@ukma.UUCP (Sean Casey)
Organization: The Leaning Tower of Patterson Office @ The Univ. of KY
Lines: 24

In article <8605200418.AA18920@ohio-state.ARPA> terrell@OHIO-STATE.ARPA (Eric Terrell) writes:
>
>The last time I sent in a computer to ATARI product servce, it took over
>6 weeks to get my system back.  They were ready to ship very soon after
>they got my unit, but because they were doing inventory, they kept the
>unit (ready to ship) in the fucking warehouse for about 3 weeks.

Although it's not official policy here at the lab where I work, we have found
that an effective way to deal with this sort of situation is to call them
up every day and ask them what is going on.  If you get less than satisfactory
answers, get the person's name and ask to talk to management personnel.  This
usually produces quick shipments.  Be sure when you deal with a company that
you get a phone number where you can have the order tracked down.

We bugged Digital for weeks when our uVax II didn't arrive on time.  We'd
call them up every day: "Where's our Vax?".  The answers were usually pretty
funny.  :-)

Sean
-- 
-------------------------------------------------------------------------------
Sean Casey                UUCP:  cbosgd!ukma!sean        CSNET:  sean@uky.csnet
University of Kentucky    ARPA:  ukma!sean@anl-mcs.arpa
Lexington, Kentucky     BITNET:  sean@ukma.bitnet