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From: dad@mit-vax.UUCP (David Duff)
Newsgroups: net.micro.mac
Subject: Re: Problem with System 3.X (actually bad apple dealers)
Message-ID: <16@mit-vax.UUCP>
Date: Wed, 14-May-86 09:59:54 EDT
Article-I.D.: mit-vax.16
Posted: Wed May 14 09:59:54 1986
Date-Received: Fri, 16-May-86 03:54:08 EDT
References: <1035@runx.OZ> <247@ur-tut.UUCP> <214@ut-dillo.UUCP> <873@puff.UUCP> <250@cad.UUCP> <646@tekig4.UUCP>
Reply-To: dad@mit-vax.UUCP (David Duff)
Organization: MIT, Cambridge, MA
Lines: 40

In article <646@tekig4.UUCP> briand@tekig4.UUCP (Brian Diehm) writes:
>>If you're dealer's not giving out 3.1.1 and 5.2,
>>they're not doing their job.  Find another one.
>
>Hear hear.  My dealer, within walking distance of the local Apple office,
>has stated that Apple approves of the distribution of 3.1.1 and Finder 5.2.
>It is an "official" release for those requesting bug fixes.

I have had terrible luck with Apple dealers in my (Boston) area.  I'd
like to know if others have had similar problems.  

I've been trying to get an upgrade for my Macterminal program for
several months now and have had (almost) no success.  At one point, in
early April, I had visited a total of five Apple dealers and could not
come up with a copy of the upgrade.  One dealer was about to go out of
business, one had just gotten back in to business, but  the others
seemed to be completely oblivious to the fact that the upgrade existed
(It came out in mid-January, as I recall).  When I finally found a
dealer who had the upgrade, HE INSISTED THAT I PAY HIM FOR THE
UPGRADE!!  Needless to say, I was pissed off. 

I've had similar experiences with dealers in the past.  I once went
out in search of a replacement battery for my mac, only to have people
in three different stores insist that there was no battery in the mac
at all.  I can't believe the incompetence of the computer salespeople
that I've come across in this area.  

I later bumped in to an Apple rep at a demo and told her about what I
had observed and she didn't really seem to care much about it either
way.  I asked her whether it was "legal" for that dealer to charge for
the upgrade that was supposed to be free and she said that it was ok
with Apple.  She said Apple encouraged dealers to provide the upgrades
for free but could not force them.  

What I'd like to know is this:  1) Have other people had similar
problems with incompetent or uncooperative dealers?  2) Does Apple
really not care about this?  3) Can anyone suggest a good Apple dealer
in the Boston/Cambridge area?

Thanks.