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From: bass@dmsd.UUCP
Newsgroups: net.micro.mac
Subject: Re: Re: Apple Tech Notes
Message-ID: <236@dmsd.UUCP>
Date: Tue, 13-May-86 00:30:42 EDT
Article-I.D.: dmsd.236
Posted: Tue May 13 00:30:42 1986
Date-Received: Fri, 16-May-86 04:47:34 EDT
References: <800@wang> <808@duvan>
Organization: DMS Design, San Luis Obispo Office, CA
Lines: 36
Summary: too few people

In article <808@duvan>, ragge@duvan writes:
> I dont think apple is on the net officially, it's only people there who
> think it's fun who reads it. But I of course like the idea and think it would
> be rather nice to have them nearer the rest of us like that. And i think it
> should save them a little money for administration costs of the Technocal
> notes and such (hot :-) stuff. Or?
> 	/ragge

I asked tech support about being more active on usenet and they stood by
the party line that US Mail and MCI Mail (plus some internal dealer network)
are the ONLY supported channels ...  every thing else is PERSONAL INVOLVEMENT.

They quoted that they have a very small staff and that EACH mail interface
requires a commitment to training (they are all VERY different), a system
to interface to them (USENET requires UNIX which is not offically a tool
available to tech support), and people to read/respond to the traffic each
day (full time job for EACH network due to increased access by community),
lastly they ONLY support DEVELOPERS (most developers are supposed to
fork over the $$$ for MCI service IF they want access to tech support,
USENET is percieved to be JUST THE MASSES which are not supported by tech
support group -- IE see your dealer or developer friend).

Cann't blame them, but it would be nice if management at apple would increase
the overhead budget (or setup a fee service) for direct enduser support
for programmers (IE increase the size and scope of the tech support group).
I'm a developer, but don't have MCI Mail -- usenet access would be great.
How many other developers do you expect are part of USENET/UUCP-Net/ARPA-Net
and other networks with gateway access to mail? Is this number about
the same as MCI Mail accessable developers??

Can we gateway MCI mail to uucp mail???
-- 

John Bass (DBA: Fastime, DBA:DMS Design)
DMS Design (System Design, Performance and Arch Consultants)
{dual,fortune,polyslo,hpda}!dmsd!bass     (805) 546-9141