Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!linus!philabs!cmcl2!seismo!rochester!kodak!elmgate!jdg From: jdg@elmgate.UUCP (Jeff Gortatowsky) Newsgroups: net.micro.amiga Subject: Re: 1.2 Updates: Lattice libraries Message-ID: <464@elmgate.UUCP> Date: Wed, 4-Jun-86 08:54:37 EDT Article-I.D.: elmgate.464 Posted: Wed Jun 4 08:54:37 1986 Date-Received: Thu, 5-Jun-86 19:50:03 EDT References: <8605201910.AA23292@pavepaws> <269@cbmvax.cbmvax.cbm.UUCP> <1158@well.UUCP> <444@elmgate.UUCP> <368@ulowell.UUCP> Reply-To: jdg@husky.UUCP (Jeff Gortatowsky) Organization: Eastman Kodak Company, Rochester, NY Lines: 62 In article <368@ulowell.UUCP> ross@ulowell.UUCP (Ross) writes: >Fine, I signed a ten year non-disclosure agreement with Commodore, so I >should get ten years of free updates. Hmmm, I wonder if breach of contract >sneaks in here; just kidding. I think that Commodore has done a great >support job, but I am really working on a product and if I don't get free >updates then I will not bother to update the product for the updates that >Commodore produces. The end result for the Amiga market if many developers >like myself do this, Chaos! > > Ross Miller > > "The excecutioner shall soon live." In other words Ross, you'd let your possibly profitable product die a slow death because updates from CBM were not free. Forgive me, but this seems like cutting your nose off to spite your face. A customer updates or buys the lastest Amiga with the new rev OS. Sees your product, buys it, gets it home. He tries to use it and something in the program crashes the Amiga due to new code in the OS. He calls you. "Hey your program just crashed my computer." You: " Well what version of Kickstart are you using?" Customer: "Whats that?" You: "The software that starts your Amiga." Customer: "Ummm... I don't know I just bought it." You: "Then you probably have a new version that we don't support." Customer: "WHAT! It said 512k 2 drive Amiga on the package." You "I'm sorry. But we just don't support the new release. Perhaps you can take it back to the place you bought it and get a refund." Customer: "But... but.. my dealer's 60 miles away!" You: "I'm sorry, there's nothing else I can do. You see since CBM won't upgrade our software for free, we're not upgrading our package for the new Amiga kickstart." Customer: " You mean CBM gives away software for free? Where can I get it?" You: "No No. Not consumer software, just developers. You see we paid $450 for software from CBM and now they say they can't or won't give us free updates. " Customer: "But your software says updates are available for $30. How come your updates aren't free? Updates? What am I saying! Your package doesn't even RUN! I just dumped $xxx for your software!! Besides at work we had to pay $125 to upgrade our Lotus 123 and another $xxx for Framework. So what's the difference?" You: "Well we're developers. I'm really sorry but...... Hello? Hello?" Now our intrepid consumer tries to get his money back. Unfortunatly the shrink wrap licensing agreement states that no promises are made that this program will run on anything. So after a lengthy battle he exchanges your package for a $6 mouse pad, vowing to never buy any software from that dealer or your company again. The dealer takes two valium and vows never to purchase your software from the distributer, since it doesn't run on the Amiga anyways and also has visions of false claims legal action.. etc. Note: The above is fiction but serves to get the point across. Also is somewhat tongue in cheek..but again a point is made. -- Jeff Gortatowsky {allegra,seismo}!rochester!kodak!elmgate!jdg Eastman Kodak Company