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From: ephraim@wang.UUCP (pri=8 Ephraim Vishniac x76659 ms1459)
Newsgroups: net.micro.mac
Subject: FEdit News
Message-ID: <833@wang.UUCP>
Date: Mon, 30-Jun-86 08:12:07 EDT
Article-I.D.: wang.833
Posted: Mon Jun 30 08:12:07 1986
Date-Received: Wed, 2-Jul-86 05:53:43 EDT
Distribution: net
Organization: Wang Labs, Lowell MA
Lines: 45

Background:
	On January 6, 1986, I sent John Mitchell a check for $30 in order
to become a registered FEdit user and receive the current version.  My check
was cashed on January 14.  I never received any other acknowledgment.  Since
then, a number of net.micro.mac readers have complained of similar problems.

News:
	I spoke to John Mitchell by phone last Friday afternoon (June 27).
He asserted the following:

	1. He does not cash anyone's check until shortly before shipping.
	2. He does not believe that he has failed to ship FEdit to anyone
	   who has paid for it.
	3. He refrained from cashing any checks received in the last couple
	   of months because FEdit Plus was nearly ready.  He recently
	   deposited the backlog and sent FEdit Plus (normally $40) to those
	   people who had paid $30 for FEdit.
	4. He *cannot* receive certified mail at the address given in the
	   title screen because it is a *private* (not USPS) postal box.  The
	   company that rents the boxes refuses to sign for anything.
	5. He is unaware of anything said in this forum (or any similar one)
	   because he's not on Usenet, Delphi, Compuserve, or what-have-you.

With regard to my case, he checked his records.  He believes that he sent
me the then-current version of FEdit in mid-January.  Since I did not receive
it, he volunteered to send me FEdit Plus.

Commentary:
	Most of the people complaining about not receiving FEdit seem to
have ordered it about the same time.  Two likely possibilities are:

	1. That Mitchell made some clerical error, and failed to send a
	   batch which he thought he had; or
	2. That he did ship them, and they were lost/destroyed somewhere
	   early on by the shipper.

Whatever the problem was, it was unfortunately compounded by his inability
to receive any kind of mail that has to be signed for.  So, if you're still
waiting for FEdit and you ordered in January, send Mitchell an ordinary
first-class letter with a copy of your cancelled check.  If you're still
waiting for FEdit and you ordered within the last two months or so, there's
probably a copy of FEdit Plus on its way to you.

Ephraim Vishniac
decvax!wanginst!wang!ephraim