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Path: utzoo!watmath!clyde!cbosgd!cbuxc!cbuxb!cbrma!karl
From: karl@cbrma.UUCP (Karl Kleinpaste)
Newsgroups: net.unix
Subject: Customer support
Message-ID: <4616@cbrma.UUCP>
Date: Thu, 29-May-86 09:40:12 EDT
Article-I.D.: cbrma.4616
Posted: Thu May 29 09:40:12 1986
Date-Received: Fri, 30-May-86 08:17:13 EDT
References: <1119@whuxl.UUCP> <3080@pesnta.UUCP> <1124@whuxl.UUCP> <218@desint.UUCP> <134@prairie.UUCP>
Distribution: net
Organization: AT&T-BL, RMAS, Columbus
Lines: 16
Summary: Re: terminfo, termcap, etc

In article <134@prairie.UUCP> dan@prairie.UUCP (Daniel M. Frank) writes:
>   In short, the ideal would be to talk to someone polite and knowledge-
>able.  My next choice, though, is someone abrasive and knowledgeable.
>Most folks, in my experience, aren't irate when they START trying to
>get support.  They are irate after talking to a bunch of ignorami,
>polite or not, for a few hours.

I agree wholeheartedly, with one qualification: If you're in the habit
of having to talk to said bunch of ignorami on a regular basis, just
the prospect of having to do so again can lead one to irritation, even
before making the call.  A history of having ignorami answering the
phones at your company will lead to people becoming progressively more
irritated from the outset of a support request, not just after having
chased down the first N phone numbers given.
-- 
Karl Kleinpaste