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From: pauls@bbimg.UUCP
Newsgroups: net.micro.trs-80
Subject: Re: Orphaned Response
Message-ID: <-310708@bbimg>
Date: Sat, 5-Jul-86 14:25:00 EDT
Article-I.D.: bbimg.-310708
Posted: Sat Jul  5 14:25:00 1986
Date-Received: Thu, 10-Jul-86 01:44:22 EDT
References: <3006@utcsri.UUCP>
Lines: 37
Nf-ID: #R:utcsri.UUCP:3006:bbimg:-310708:000:2029
Nf-From: bbimg.UUCP!pauls    Jul  5 13:25:00 1986


/* Written 12:58 pm  Jun 26, 1986 by ozdaltx.UUCP!root in bbimg:net.micro.trs- */
> When I wondered out loud if John Roach had ever posed as a regular
> customer in one of the RSCC stores, I was really refering to the level
> of (in)competence so often demostrated by the sales people, AND
> managers as well. True, you can take any clown off of the street, put
> him in a Brook's Bros. suit and he is going to impress someone! - - -
> until he opens his mouth! Don't get me wrong, there ARE a FEW good
> people in the organization. Usually considered "mavericks" or
> "mis-fits".
> 
> Again, we are back to the typical corporate mentality. In that the
> head honcho has all the good intentions of providing great products,
> fantasic service, etc., etc., etc. (The road to HELL is paved with
> good intentions - Anon.). But then the bureaucratic politics come into
> play. So many of the 'underlings' are to busy empire building and
> nest-feathering, that the directives are enforced only on the surface.
> 
> A prime example was when the Tandy ATSO (Area Training and Support
> Group) was started.... As I was being interviewed by the group
> supervisor and his boss, I kept thinking, "Oh boy, They're finially
> getting it together....". (I was a store CSR - Customer Service Rep.
> at the time).

To relay my experience, I was a former RSCC manager when the ATSO's
were started up.  The new RM in my area called me at home on a Sunday
saying I came highly recommended for my manager abilities, and also
my Xenix prowess.  Spoke to me for 2 hours (long distance) about
the virtues of heading up an ATSO office.  He closed with "Well, what
do you think?".  I replyed, "Sounds good,how much is the pay?".  When
he told me ($25000, no bonus) I laughed (literlly) in his face (mouth-
piece?!).  I said you can't buy me for that amount, thanks anyway.
Oh well, you (Tandy, in this case) get what you pay for -).
(Any you wonderwhy they have the "quality" of people that they do).

Paul Sutcliffe, Jr.
...!techsup!bbimg!devon!paul