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From: bzs@BU-CS.BU.EDU (Barry Shein)
Newsgroups: mod.computers.laser-printers
Subject: Re: an apology...
Message-ID: <8608230236.AA11702@bu-cs.bu.edu>
Date: Fri, 22-Aug-86 22:36:12 EDT
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Posted: Fri Aug 22 22:36:12 1986
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I sent a note off to Brian Reid about a similar experience I had with
a different large company (a comment on a network mailing list
prompted a call to my higher-ups from the company involved.)

I get the feeling this is more common than we all care to speak about,
probably because after such an incident one might feel a little shaken
and reticent to start it up all over again.

I would warn companies that if they choose to harass people instead
of dealing with the problems all they do is drive us off the electronic
networks and into our 'old-boy' (for want of a better term) networks.

At least out in the open you can respond.

In the case I refer to, two very large (potential) customers of the
company in question happened to call me shortly thereafter for my
opinion of the products involved. I not only reiterated my view (being
as nothing had been done to improve the situation with the vendor's
products) but added to the story the new twist of coercive tactics.

Both thanked me and as far as I know never bought a thing from them.

Think about it. And pass *this* note around before you pass around
the other kind, or at least staple them together.

	-Barry Shein, Boston University

[[Editor's note:  Well, we've gotten a bit far away from laser
printers now.  Unless one of the companies involved wants to have the
last word, let's leave the topic.			--Rick]]