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From: dpw@rayssd.UUCP (Darryl P. Wagoner)
Newsgroups: net.dcom
Subject: Network Reseach Corp. (The FUSION people)
Message-ID: <157@rayssd.UUCP>
Date: Wed, 17-Sep-86 16:02:49 EDT
Article-I.D.: rayssd.157
Posted: Wed Sep 17 16:02:49 1986
Date-Received: Fri, 19-Sep-86 23:27:06 EDT
Sender: dpw@rayssd.UUCP (Darryl P. Wagoner @ Raytheon Co., Portsmouth RI)
Distribution: net
Organization: Raytheon Co., Portsmouth RI
Lines: 25

We order FUSION about a year ago for one pc to run on a interland board.
11 months later we got around to getting the ethernet hook up.  I plugged
it in and it didn't work.  A call to tech support got me all kinds of help.

They work with me for hours over the phone.  We still couldn't get it to
transmit.  We checked the rev. numbers on the boards and found that we had 
different boards.  She sent me their board UPS RED label.  I found that 
didn't help.  Friday one NRC field tech and a salesman is coming down to 
see if they can figure it out.  I feel that this kind of service is far 
above the call of duty.  Granted Raytheon is a big company and they stand 
to gain from a good relationship with us.  

I am impresses with their help and support for a few hundred dollar 
product.  I am sure that the problem is something that I have done wrong.  
Fusion may not be the right product for our application but the company 
is a hell of a company and I will do business with them anytime I get a 
chance.  They have every right to be proud of their corporate image.

-- 
	Darryl Wagoner
	Raytheon Co.; Portsmouth RI; (401)-847-8000 x4089

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