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From: ted@bcsaic.UUCP
Newsgroups: net.micro.apple
Subject: AE Timemaster Clock Card
Message-ID: <641@bcsaic.UUCP>
Date: Tue, 12-Aug-86 17:10:14 EDT
Article-I.D.: bcsaic.641
Posted: Tue Aug 12 17:10:14 1986
Date-Received: Thu, 14-Aug-86 18:43:01 EDT
Distribution: na
Organization: Boeing Computer Services AI Center, Seattle
Lines: 29

In March, 1986 I purchased an Applied Engineering Ramworks II 80-column
expansion board for my Apple //e and the AE Timemaster HO II clock card.
The cards both work very well, but one of the pieces of software that
is supplied by AE with the clock card has been causing a problem.  AE
has a set of extensions to the ProDOS command set for the clock card.
The program TPCE is invoked to activate these extensions.  When I call
the program from keyboard level everything works as advertised.  When I
call the TPCE program from a very small BASIC program in indirect mode
the same is true.  But when I insert the indirect call to TPCE into the
ProDOS startup program, TPCE goes south, claiming that the buffer is
full or that TPCE has already been installed.  I called AE's tech
support hotline, but they had never heard of this problem.  I sent them
a letter in April describing the exact problem and included a listing of
the ProDOS startup program.  I know a listing is not exactly machine
readable.  Sent them a second letter asking for a response in June.  Now
in August I have heard not a word from them, and it is impossible to get
through on their hotline number.  Two questions:

	1)  any suggestions as to what the problem is?

	2)  anyone else having problems with support from AE?

I don't consider the problem as a critical one, but would sure like to
hear from the AE folks, even if they can't reproduce the problem.

TJ {With Amazing Grace} The Piper
(aka Ted Jardine)  CFI-ASME/I
Boeing Knowledge Based Systems Center
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