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Path: utzoo!hcrvax!jeff
From: jeff@hcrvax.UUCP (Jeffrey Roberts)
Newsgroups: net.dcom
Subject: Re: Network Reseach Corp. (The FUSION people)
Message-ID: <2524@hcrvax.UUCP>
Date: Tue, 30-Sep-86 23:12:25 EDT
Article-I.D.: hcrvax.2524
Posted: Tue Sep 30 23:12:25 1986
Date-Received: Wed, 1-Oct-86 07:58:19 EDT
References: <157@rayssd.UUCP>
Distribution: net
Organization: Human Computing Resources, Toronto
Lines: 32

Your experience with NRC does not match our experience considering that
my company has had a run around with NRC for about 1 1/2  years now.  

We purchased Fusion for System V release 2.0 running on a VAX 750 with
Interlan boards.  Originally the software would not run as shipped
however after some yelling and pleading NRC finally agreed to send
someone up to our office to take a look.  They got the system to work
after about 1 week of software repairs.

About 3 months after the system was installed we upgraded our operating
system to System V Release 2.1.  From that point on the Fusion software
has not worked.  NRC refused to investigate the problem at first.
Finally they took a look and said that they would have to rewrite some
code to get it to work.  They still have not done a thing about the
code.  I gave up about 3 months ago.  It is not worth my time anymore
since I don't believe that they ever planned to properly support us.

I had spoken at great lengths with the people at NRC.  I spoke with
technicians, programmers and even the director of marketing.  None of
them really seemed concerned or willing to get us some proper
assistance.

I am convinced that NRC is filled with a bunch of gurus who are
interested in tinkering with as many different pieces of hardware as
possible.   They seem to move on to different hardware almost monthly.
Watch out for yourself and don't get bitten if they decide to move on
and not support your particular hardware.

---- 
				Jeff Roberts
				Human Computing Resources
				{utzoo,utcsri,decvax,ihnp4}!hcr!jeff