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From: Elefante@RADC-MULTICS.arpa
Newsgroups: net.micro
Subject: PCNetwork does it again!!
Message-ID: <4057@brl-smoke.ARPA>
Date: Tue, 23-Sep-86 14:34:47 EDT
Article-I.D.: brl-smok.4057
Posted: Tue Sep 23 14:34:47 1986
Date-Received: Wed, 24-Sep-86 07:09:45 EDT
Sender: news@brl-smoke.ARPA
Lines: 15


     Awhile back I reported that PCNetwork (Chicago) managed to send
me a disk drive and charge it to my charge card without my
authorization.  Mistake?  A coworker received a bill on HIS
chargecard 18 months after having made his first and last order from
PCNetwork.  They charged him $8 for a new membership six months after
it had lapsed.
     These things have been financially resolved, but not without all
the letterwriting and non-responses that comes with dealing with a
company that treats customers without much respect and certainly
doesn't admit its own mistakes.  Anyway, that's what can happen when
a company keeps your charge card number in its data base after an
order has been filled.

Don Elefante