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From: mjb224@uiucuxf.CSO.UIUC.EDU
Newsgroups: net.micro.pc
Subject: Re: Mail Order Experience
Message-ID: <10300013@uiucuxf>
Date: Mon, 15-Sep-86 00:52:00 EDT
Article-I.D.: uiucuxf.10300013
Posted: Mon Sep 15 00:52:00 1986
Date-Received: Tue, 23-Sep-86 21:57:24 EDT
References: <128@zen.BERKELEY.EDU>
Lines: 31
Nf-ID: #R:zen.BERKELEY.EDU:128:uiucuxf:10300013:000:1750
Nf-From: uiucuxf.CSO.UIUC.EDU!mjb224    Sep 14 23:52:00 1986


Fantasic topic!!!  I too had a run-in with Conroy-LaPointe.  When I received a 
copy of Turbo Pascal from them it had a nice razor slice right through the book
and diskette.  I called and was instructed to order another copy and return the
damaged product to them.  They charged me a restocking fee even though I was 
explicitely told to handle the order that way (and I'm sure they are really 
going to restock a mangled piece of software.) 

Although at the time I was very irritated, the Comnroy-LaPoint account pales 
next to my experience with Texas Computer Systems (TCS). 

In brief:
===============================================================================
* * * * * * * *     DO NOT BUY FROM TEXAS COMPUTER SYSTEMS    * * * * * * * * *
===============================================================================
Not so brief:
I ordered a 20 meg 1/2 height hard disk.  Backorderd, I didn't receive it for
8 days.  It didn't work so I shipped it back (my cost $7.00).  They sent me 
the "serviced" drive back a week after that.  I still didn't work.  They
instructed me to order another and ship the defective one back.  I did and
finally had a working drive in my machine just one mere month after I ordered
the original!!!  Two days after I received the working drive, yet another 
appeared at my door.  TCS had charged my account for almost $1500 dollars
at this point and were very lax in crediting my VISA account. It took three
statements, phone calls and several multi-page letters to TCS, and letters 
to Visa and the Better Business Bearau in Dallas before they coffed up.  The 
whole ordeal cost me over $40 in interest, shipping and phone calls!!!

This is one company I would not mind seeing file chapter 11.

Mike Bruno